![]() ![]() ![]() In customer service, it is employed to extract insights from customer conversations to improve customer experience and increase agent productivity. Speech to text is used to recognize and translate spoken language into text by making use of computational linguistics. The definition of voice recognition should be taken into account, as it is often correlated with the process of identifying a person from his or her voice, i.e. Although these terms are almost synonymous, speech recognition is seldom used to describe the wider process of extracting meaning from speech, i.e. This process is often referred to as speech recognition. Speech-to-text translation is the process of converting spoken words into written words.
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